• HELP & FAQ •
HELP & FAQ
Gift Card Basics
1. How do I order an E-Gift Card?
Ordering an E-Gift Card through is easy. Visit our Gift card page, select the card type. Click on the "Buy now" button and you will be directed to https://www.woohoo.in/luxe-e-gift-instant-voucher. Enter the denomination and quantity you wish to purchase and click on the “Buy now” button. In the Checkout page you just need to enter the billing, shipping details and choose the suitable payment mode to complete your purchase.
2. Where are these Gift Cards accepted?
Luxe Gift card is redeemable at 30+ international brands across 380+ stores in India. The curated selection of brands which are covered are Armani Exchange, Bally, Bottega Veneta, Brooks Brother, Canali, Coach, Diesel, Dune London, Emporio Armani, G-Star Raw, GAS, Giorgio Armani, Hamleys, Hugo Boss, Hunkemöller, Jimmy Choo, Kate Spade, Michael Kors, Mothercare, Paul&Shark, Paul Smith, Replay, Salvatore Ferragamo, Satya Paul, Scotch & Soda, Steve Madden, Superdry, The White Crow, Tumi & Villeroy&Boch. For more details on our brands, visit here.
3. Can I give my gift card or gift voucher to someone else?
Yes, of Course! Give your e-gift voucher to anyone you like without any hassle. The recipient just needs the voucher code to redeem it instantly by visiting any participatory brand outlet.
4. Will there be a physical voucher?
No, we believe in saving the environment--which is why we issue only e-gift cards rather than physical gift cards. Plus, we can send it to you in a few minutes, something not possible with the latter option.
5. Can Multiple Luxe e-gift Cards be clubbed together?
Yes, you can club multiple Luxe e-Gift Cards in a single purchase.
6. Should the entire value of the Luxe e-Gift Card must be redeemed at once?
Each Luxe e-Gift card can be used only once. Balance amount will not be carried forward.
7. Does Luxe e-Gift card needs to be activated before use?
Yes, to activate your Luxe e-Gift card, send an SMS ACT<space>16-digit Card Number<space>6 digit card PIN to 9704200300. Your Gift card will be activated instantly and can be redeemed now.
8. How can I check the balance of my card?
To check the balance of your Luxe e-Gift card, send an SMS BAL<space>16-digit card number to 9704200300.
9. Can E-Gift Cards be recharged after purchase?
No, E-gift cards cannot be recharged or re-loaded.
10. Does Luxe e- Gift Card have an expiry date?
Luxe E-Gift Cards have a validity period of 12 months from the date of purchase.
11. How many Gift Cards can I order in one purchase?
You can order upto 10 gift cards in one purchase.
Corporate bulk orders have no minimum quantity. For corporate gift cards, you can also contact our sales team at info@luxegiftcard.com or visit here.
12. Are there any terms and conditions involved?
The terms and conditions for Luxe E-Gift Card can be reviewed here.
13. What do I do if my Luxe e-Gift Card is stolen/ there is fraud detected in relation to my e-Gift Card?
In the event of loss of e-gift card or authentication data or in the event of any fraud/abuse being detected, the customer can send an e-mail at info@luxegiftcard.com.
14. Is there any minimum security requirement/precautions that I would need to take in respect of the Gift Cards?
You shall, at all times, keep the passwords that are created by you or your customers/beneficiaries on the Website, and the Gift Card Pin, strictly confidential and not reveal the same to any person or entity.
15. How do I pay for a gift card?
We support different modes of payment, including credit cards, debit cards and internet banking.
Check the payment options in the "woohoo check out" page while making the gift card purchase.
16. Are there any hidden charges or taxes?
At woohoo.in, you pay the price that's mentioned in the checkout page – that's all.
There are absolutely no hidden charges or taxes and what you get is what you see.
17. Will I receive a confirmation after placing an order?
Yes, you will receive the confirmation through E-mail & via SMS.
18. Whom do I contact for doubts related to payments?
For clarity on payment related issues, feel free to contact our support team at: 080 6718 1401
Or write at support@woohoo.in
Order Status
1. How do I check the status of my order?
Every order placed in woohoo.in is provided with a unique order number. Your order number will be sent through email as soon as you place the order, along with the sales invoice.
Regular email updates will be sent regarding the status of your order.
2. Whom do I contact for enquiring about the status?
For detailed assistance and verbal reports about the status of your order, our customer support executives will be waiting for your call on 080 6718 1401.
Alternately, you can send a mail to support@woohoo.in.
Gift Card Refunds
1. Can I cancel my order?
E-Gift Cards/Gift Vouchers once ordered cannot be cancelled.